Aldi Talk Reviews

I love my Aldi Talk Plan. Its by far the cheapest and most reliable because it runs on the Telstra Network. Have been with them for years and honestly am stocked every month about the bargain I get.

Date of experience: 04 April 2024

Accidentally selected $29 instead of $39 (which is my standard recharge since moving to Aldi mobile), genuine mistake as I was in a rush and didn’t check before I hit recharge, noticed my error and was on the phone to customer service even before the recharge confirmation text came through on my phone - customer service was woeful, representative spoke over the top of me throughout the conversation, they were very difficult to understand and had zero interest in trying to assist me reverse the $29 and revert back to the $39 plan. Log a complaint and customer service pretty much gave me a ‘so sad too bad’ email with zero intention of trying to be helpful. Worst customer service I have ever dealt with and if I hadn’t just recharged I would have gone elsewhere. Absolutely disgusting and very unhelpful and completely GAF attitude of the Customer service team has left me a very unhappy and disgruntled customer

Date of experience: 15 April 2024

Had a family plan with auto recharge. Auto recharge didn't happen, I got no notification of a failure. Mobile service cut off. Aldi mobile support said "we are not obliged to send you a message... it is handled by another processor". As I activated my daughters sim 1st, her phone became the owner on the family plan and apparently it can't be changed without breaking up the family plan and repurchasing it. Support is hopeless. Run a mile! It was good to compare but I'll go back to Telstra at double the price (and that's saying something!)

Date of experience: 24 November 2023

I went into an Aldi store today to get a $25 recharge thinking that it was the same as on the app. the app hasn’t been working for me for the last few days and I need to be able to contact people. I got the recharge and not even six hours later it had run out only called five people and use the Internet twice I didn’t know that they didn’t sell the mobile plan I thought it was the same thing if I knew it was different I wouldn’t have gotten it. I feel like I just got scammed wtaf!! Seriously w t f

Tried to talk to the customer service about it that was a headache

Date of experience: 30 January 2024

Look forward to a lot of these

Mail Delivery Subsystem ailer-daemongooglemail.com>
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Do not waste time till they get rid of the phillipines just use another company.

Date of experience: 06 April 2023

Worst operator I've ever had. I was supposed to have international messages and they never worked. The assistance doesn't pick up the calls and doesn't reply my emails. They don't have any physical store to assist you, if you have a problem you're screwed up.
Internet always works super slow.

Date of experience: 12 November 2023

I bought a Vodafone Australia SIM for use in my dual SIM British smartphone during a recent visit to family. The first problem was that the Vodafone Australia android app was not available for me to download. I ended up getting a third party version but then that needed upgrading and stopped working. I could use the Vodafone website to add money but that was a hassle. Went back again this time with my daughter and she had an ALDI Australia SIM that uses the Telstra network, the ALDI Australia app is downloadable onto an British android smartphone and worked well. In fact she was often streaming data on the light rail in Sydney when my Vodafone SIM said there was no signal. So in the end I changed my SIM to the ALDI one and I only need to top that one up every 365 days so it doesn't cost much to maintain it for my next trip back to OZ.

Date of experience: 16 August 2023

We switched to Aldi Talk after being really disappointed with Blau.de.
So far so good! The sign up was thorough but easy enough, the service started immediately, they have an app one can download to service the account. We keep our fingers crossed for a better experience than the last.

Date of experience: 22 June 2021

Before Aldi we used Telstra which was almost comedic. Every month I would spend 2 hours of my life wrangling with Telstra over billing errors, service failures, misrepresentation etc. I tried Vodafone which was good if I didn't want any calls, like ever. So I thought I'd give Aldi a go. It just works. I pay once a year. No hassles, no contact needed because it just works. I was in the middle of Wilpena Pound and my phone rang. Try that with Vodafone or Optus. I was in Lady Elliot lagoon using the internet on Aldi. Unbeatable.

Date of experience: 23 October 2022

Great service in Australia but do not try to use overseas.
Aldi advertise 300 minutes of international calls but you then also need to prepay for the calls. The carrier they use in USA does not even connect. So my prepay credit cannot be used.

Date of experience: 03 October 2023

Aldi mobile customer service is the worst ever, no matter when you call they do not pick up, cop out on them, take your money and that's them done, advise on line to contact them through supersupport, mmmm !!! really
Really disappointed, be aware no customer service.

Date of experience: 21 June 2023

I have been with Aldi Mobile and have had the best service compared to 3 other Telco's. The service is outstanding, and the price is really great including the good options they have. I highly recommend Aldi Mobile, including putting my extended family on Aldi Mobile.

Date of experience: 16 December 2023

Have been a loyal Aldi mobile customer for several years without too much trouble. About 4 weeks ago for no apparent reason I was unable to send SMs or mms. Can receive but not send. Have contacted customer support several times and carried out their advice to no avail. Now their customer support line tells you continually to phone back later as they're undergoing problems. Not good enough Aldi mobile. I wouldn't recommend it to anyone. Several other I know are having similar problems. Will ask for a refund and go elsewhere.

Date of experience: 17 September 2021

I would like to thank Mandy at the Ewell Epsom Store.On Thursday 30th of December 2023. For helping me pack my bag. This might sound not unusual but it was.because I had just picked up my Christmas tree and she put my items aound it's trunk so I could pull all my goodies home ! As I have mobility issues couldn't have done it without her. Merry Christmas 🤶

Date of experience: 30 November 2023

Joined when they advertised first 6 recharges with 25 gigs bonus data; first recharge with bonus data went thru OK but then they retracted offer.

Then my bonus data was reinstated when one of their top managers MICHAEL reinstated my internet access.

Then they retracted bonus data again by simply cutting me off from all data.

Yesterday they flat out refused to let me speak with any managers. Complaint for false advertising and fraudulent activity filed with telecoms Ombudsman.

Date of experience: 12 December 2022

There was a problem porting from Telstra to Aldimobile and there is not one person who can help. After four attempts to port online, visiting the Telstra shop to ensure all was in order and then calling Aldimobile support there was no change in the situation. What a waste of $25! I'll take this as a snapshot of what is to come if I went ahead with using their service and move to another provider.

Date of experience: 30 July 2022

Aldi wrote to say they have no explanation for the "blotches". I think I just might buy a pack of beans, keep them in the fridge for TWO days, take some photos and then post them to their head office for them to give to their laboratory (presumably they have one) and await a response or even an analysis ? ? ?
DREADFUL, INDIFFERENT CUSTOMER SERVICE.

Date of experience: 12 October 2020

Why do I have constant difficulties with this service? It's cheaper, yes. I switched from ripoff merchants Optus to Aldimobile. But ever since then, I've had constant difficulties getting my service up and running and also recharging my service monthly. It's been nothing but a pain in the a**. I've had to keep ringing them up just to put balance on my account. The first time I had to ring them to activate my account because for some reason it was still blank, even though I had completed the activation process I still had no service. I cant recharge my service now as, once again, their website and app are not working.

Date of experience: 08 May 2020

If there would be a minus I would give a - 10 review. They always tell you you will receive an email or call back in 2 business days. Of course never received an email so called back for the third time and got told : you will receive an email or call back. I fell sorry for the people in India who work in the call centres and get told how to handle the aldi customers. Wear them out until they stop calling and live with the problem which the „ specialist team“ was supposed to solve but never responded.

Date of experience: 14 February 2023

The worst customer service I have ever experienced. I have called the ‘help’ line multiple times. To get through to someone you have to wait a minimum of 30 mins. On one occasion I asked to speak to a supervisor. There was none available. I asked if they could call me back to discuss my issue. The answer was no - I had to ring back myself in an hour to see if someone was available. A telecommunications company that flatly refuses to call their customers back. Unbelievable.

Date of experience: 08 January 2022