Worst customer service I have ever experienced
Accidentally selected $29 instead of $39 (which is my standard recharge since moving to Aldi mobile), genuine mistake as I was in a rush and didn’t check before I hit recharge, noticed my error and was on the phone to customer service even before the recharge confirmation text came through on my phone - customer service was woeful, representative spoke over the top of me throughout the conversation, they were very difficult to understand and had zero interest in trying to assist me reverse the $29 and revert back to the $39 plan. Log a complaint and customer service pretty much gave me a ‘so sad too bad’ email with zero intention of trying to be helpful. Worst customer service I have ever dealt with and if I hadn’t just recharged I would have gone elsewhere. Absolutely disgusting and very unhelpful and completely GAF attitude of the Customer service team has left me a very unhappy and disgruntled customer
Date of experience: 15 April 2024